NQMS Self-Assessment Questions

Date: 
06/21/2018
Document Text Version

 

NQMS Self-Assessment Questions

Below is the full list of questions that you will be asked during the online NQMS self-assessment. You will be asked to indicate whether each of these items is in practice or not, and rate how well your program is currently implementing that practice on a scale of 1 to 5. Reviewing these questions in advance will assist you in completing the NQMS online self-assessment smoothly when you are ready, and in identifying the correct staff to assist you in answering these questions.

  1. Mentoring Program Design        

A1. Does your program have a mission statement?                  

A2. Does your program have goals and objectives for its services and activities, such as in a theory of change?       

A3. Does your program have a strategic plan or specific guiding document?                 

A4. Does your program have a manual that documents written policies and procedures?                       

A5. Does your program have a process to regularly review and continuously improve program policies and procedures?

  1. Leadership Structure     

 

B6. Does your program have a Board of Directors or Advisory Committee that operates with clear roles and responsibilities and meets on a regularly scheduled basis?

               

B7. Does your program recruit Board of Directors or Advisory Committee members with backgrounds who reflect program participants and bring needed experience and resources?

 

  1. Mentoring Program Staffing

 

C8. Does your program have a staffing structure that is appropriate for your mentoring program scale and model?

 

C9. Does your program recruit and hire program staff, paid or unpaid, who have appropriate skills and experience for their role?

C10. Does your program have systems to support, recognize, and retain mentoring program staff?

 

  1. Professional Development

 

D11. Does your program provide orientation and initial training for all new staff?

 

D12. Does your program provide opportunities for staff to participate in internal and external networking activities?

 

D13. Does your program provide opportunities for ongoing training and development such as conferences, seminars, and/or online coursework?

 

D14. Does your program have a system to regularly review staff members’ performance, progress, and development?

 

  1. Financial Management and Resource Development       

 

E15. Does your program have a detailed annual program budget?

 

 

E16. Does your program have a formal accounting system?

 

E17. Does your program have a resource development plan?

               

E18. Does your program comply with ethical, professional and legal standards related to fundraising?

 

  1. Partnership Development          

 

F19. Does your program build and sustain partnerships and collaborations with other organizations that are strategically beneficial?

 

F20. Does your program sustain partnerships with other local service providers to build a referral network for your mentors, families, and mentees?

 

F21. Does your program develop Memorandums of Understanding with all formal partners?

 

  1. Information Management          

 

G22. Does your program follow state and federal guidelines related to the collection, use, storage, dissemination and destruction of program data?

                               

G23. Does your program have a system, such as a database, for accessing and managing information about program participants?

 

  1. Communications

               

H24. Does your program have a marketing or communications plan?

 

H25. Does your program produce an annual report to communicate program accomplishments and needs to program participants, stakeholders, and community?

 

  1. Advocacy            

 

I26. Does your program build awareness at the community level to encourage greater support of youth mentoring as an intervention and prevention strategy?

               

I27. Does your program stay informed and support local, state, and federal pro-mentoring policies and funding?

               

I28. Does your program adhere to local, state, and federal regulations regarding advocacy and lobbying activities?

 

  1. Mentor Recruitment     

 

J29. Does your program have a mentor recruitment plan?

 

J30. Does your program have a publically available mentor job description or document that describes the mentor role and clarifies eligibility?

 

J31. Does your program realistically portraying the benefits, practices, and challenges of mentoring in the program in all recruitment activities?

 

J32. Does your program utilize multiple strategies to recruit mentors whose skills, motivations, and backgrounds best match the goals of the program?

 

J33. Does your program encourage and equip mentors in assisting with recruitment efforts?

 

  1. Mentee Recruitment    

 

K34. Does your program have a mentee recruitment plan?

 

K35. Does your program have publicly available eligibility requirements for mentees with an emphasis on youth whose needs best match your services?

 

K36. Does your program realistically portray the benefits, practices, and challenges of participating in the program in all recruitment activities with youth and parent(s)/guardians?

 

  1. Mentor Screening

               

L37. Does your program have established criteria for accepting and disqualifying potential mentors?

 

L38. Does your program require mentors to complete a written application that include questions to assess their safety and suitability for mentoring youth?

 

L39. Does your program conduct at least one face to face interview with potential mentors?

L40. Does your program conduct a comprehensive criminal background check on potential mentors, at a minimum searching a national criminal records database, along with sex offender and child abuse registries, and when relevant driving records?

 

L41. Does your program conduct at least two reference checks (personal and/or professional) on potential mentors?

               

L42. Does your program regularly examine screening tools and practices and support any additional screening processes relevant to the mentoring program?

               

L43. Does your program require mentors to agree in writing to the expectations of the program and the match, including minimum commitment and frequency?

 

L44. Does your program ensure screening processes follow ethical, professional and legal standards with regards to information sharing and confidentiality?

 

  1. Mentee Eligibility          

 

M45. Does your program have established criteria for accepting and mentees into the program and making referrals when relevant?

M46. Does your program require mentees and/or parent(s)/guardians to complete applications or enrollment forms that include informed consent agreeing to participation?                  

M47. Does your program require mentees and/or parent(s)/guardians to agree in writing to the expectations for the program and the match, including minimum commitment and frequency?

 

  1. Mentor Preparation and Training

               

N48. Does your program provide at least two hours of pre-match, in person mentor training that prepares mentors to be successful in their role?

 

N49. Does your program inform mentors about program rules and risk management policies and ensure understanding?

               

N50. Does your program use training practices and resources that are in alignment with empirical research?

 

  1. Preparation for Mentees and/or Families

 

O51. Does your program provide training to mentees and/or parent(s)/guardians that prepares them to be successful in the program?

               

O52. Does the program inform mentees and/or parent(s)/guardians about program rules and risk management policies and ensure understanding?

 

  1. Matching Process           

 

P53. Does your program have established criteria for matching that consider relationship goals as well as personal characteristics of the mentor and mentee?

 

P54. Does your program prepare mentors, mentees, and parent(s)/guardians when appropriate, for their initial meeting after the match determination has been made, such as by sharing information about the proposed match?

 

P55. Does your program arrange and document an initial meeting between the mentor and mentee, as well as a parent/guardians when appropriate, facilitated by program staff?

 

P56. Does your program have the mentor, mentee, and parent(s)/guardian when appropriate, sign a commitment agreement at the initial meeting consenting to the program’s rules and requirements and risk management policies?

 

  1. Supervision and Monitoring      

 

Q57. Does your program check in with mentors twice a month for the first month of the match and monthly thereafter (or at a consistent interval relevant to the nature of the program and risk level of participants; in-person at least once per year)?

 

Q58. Does your program check in with mentees twice a month for the first month of the match and monthly thereafter (or at a consistent interval relevant to the nature of the program and risk level of participants; in-person at least once per year)?

 

Q59. Does your program check in with another responsible adult in the mentee’s life (e.g., parent, guardian, teacher, or counselor) at a minimum of twice a month in the first month of the match and once a month thereafter (or at an interval relevant to the nature of the program and risk level of participants; in-person at least once per year)?

 

Q60. Does your program use a standardized protocol at each contact that collects valuable information on mentor and mentee activities, safety, and relationship quality?

 

Q61. Does your program document all contact with participants and the information gathered (dates, length, and description of mentoring activities, at a minimum) in an appropriate format accessible by relevant staff?

 

Q62. Does your program use a relationship quality survey or questionnaire to assess the quality of the match at least once during each program year?

 

Q63. Does your program evaluate at set intervals when a match should be “renewed” or if the match needs to be formally closed?

 

Q64. Does your program have a process for ensuring that monitoring procedures are adhered to and participants are contacted as required?

 

  1. Match Support & Recognition  

 

R65. Does your program provide ongoing training opportunities for mentors throughout the year?

 

R66. Does your program offer ongoing training opportunities for mentees and/or parent(s)/guardians throughout the year?

 

R67. Does your program provide mentors, mentees, and parent(s)/guardians when appropriate, with access to relevant resources and expert advice from program staff to help address opportunities and challenges in their mentoring relationship as they arise?

 

R68. Does your program actively solicit feedback from mentors, mentees, and parent(s)/guardians when appropriate, regarding their experiences with program processes and participating in the program?

 

R69. Does your program offer opportunities for mentors to meet each other, share ideas, and provide support?

 

R70. Does your program offer match activities or ideas for activities for mentors and mentees?

R71. Does your program host or arrange one or more group activities per year that bring matches and families together, when relevant?

 

R72. Does your program regularly recognize and thank program participants for their contributions, such as an end-of-year celebration event?

 

  1. Closure

 

S73. Does your program manage both anticipated and unanticipated match closures, including a process when one party is unwilling or unable to participate?

 

S74. Does your program conduct exit interviews with mentors?

 

S75. Does your program conduct exit interviews with mentees and parent(s)/guardians if appropriate?

 

S76. Does your program have established criteria and procedures for re-matching mentors and mentees?

 

S77. Does your program document all match closures in the program’s information management system, with closed matches no longer reported as active in reporting and evaluation?

 

  1. Expected Outcomes

               

T78. Does your program have a logic model?

 

T79. Does your program have identified outcomes for mentees that reflect the goals of the program?

 

T80. Does your program have identified outcomes for mentors that reflect the goals of the program?

 

T81. Does your program have identified indicators of success for your mentee outcomes?

T82. Does your program have identified indicators of success for your mentor outcomes?

T83. Does your program have identified program inputs and processes essential to achieving your goals?

 

T84. Does your program have identified indicators of success for your identified program processes?

 

  1. Data Collection & Measurement             

 

U85. Does your program have an evaluation plan for collecting outcome and process data?

U86. Does your program have established and accessible sources of data for measuring program processes, such as program records, mentoring logs, financial records, etc.?

 

U87. Does your program have valid and reliable data collection tools for measuring mentor and mentee outcomes, such as surveys, interviews, or observations?

 

U88. Does your program consistently collect data related to implementation of program procedures (such as match records, staff supervision and monitoring records, financial records) in accordance with your evaluation plan?

 

U89. Does your program consistently collect data related to participant outcomes (such as surveys, interviews or observations) in accordance with your evaluation plan?

 

  1. Data Analysis & Use

 

V90. Does your program analyze process and outcome data at least once a year to identify trends, progress toward program goals and objectives, and implementation issues?

 

V91. Does your program use findings from data analysis to refine program practices?

 

V92. Does your program share your evaluation findings with program stakeholders including participants, staff, Board members, funders, etc.?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Document Upload Requirements

Some questions on the NQMS self-assessment will require programs to upload documents to support their answers. Below is a list of questions that require document uploads. You will need to cross-reference this list with the program’s self-assessment to find out which documents they do not have, which will help you identify potential areas where improvement is needed.

 

A3. Does your program have a strategic plan or specific guiding document?

 

C8. Does your program have a staffing structure that is appropriate for your mentoring program scale and model? Please upload your organizational chart.

 

H24. Does your program have a marketing or communications plan?
Please upload your communications plan

J29. Does your program have a mentor recruitment plan? Please upload your mentor recruitment plan

 

K34. Does your program have a mentee recruitment plan? Please upload your mentee recruitment plan.

 

T78. Does your program have a logic model?

 

U85. Does your program have an evaluation plan for collecting outcome and process data? Please upload your evaluation plan here

Printed from the website on September 23, 2020 at 11:22pm.